The National Lifeline Association asked the FCC to revise the Lifeline program so it's "ready to support low-income households' broadband needs" before the affordable connectivity program ends. The FCC and Universal Service Administrative Co. "must also take responsibility for the National Verifier's failure" to prevent instances of waste, fraud and abuse, NaLA told Wireline Bureau staff and an aide to Commissioner Brendan Carr in separate meetings, per an ex parte filing Monday in docket 21-450. The group sought "more resources and standardized communications and escalation plans" to improve the Verifier and ensure transparency for consumers applying for the ACP benefit.
The FCC’s persistent 2-2 tie since the beginning of the Biden administration and the resulting dearth of partisan Democratic telecom policy actions will likely blunt the level of criticism Chairwoman Jessica Rosenworcel and the commission will initially face from House Commerce Committee Republicans during the next Congress if their party wins a majority in the Nov. 8 election, said ex-panel Chairman Greg Walden, R-Ore., and other observers in interviews. But Commerce GOP oversight of the FCC would likely ratchet up significantly if and when the commission returns to a 3-2 Democratic majority, officials said. Regardless, there will be a major emphasis on whether the FCC is abiding by the Supreme Court’s embrace of the "major questions” doctrine in its West Virginia v. EPA ruling (see 2206300066), officials said.
Back with a full complement of commissioners, the Pennsylvania Public Utility Commission voted 5-0 Thursday to let T-Mobile exit federal Lifeline in Pennsylvania. In the unanimous voice vote, PUC members granted T-Mobile’s Sept. 1 petition to relinquish eligible telecom carrier designation for low-income support effective Dec. 31. “We find that T-Mobile has given appropriate and sufficient notice to us regarding its planned abandonment,” said the PUC order in docket P-2011-2275748. T-Mobile’s 90-day written notice and other planned communications will give Lifeline customers “detailed information” and “ample time to obtain service from an alternative Lifeline provider operating in that same geographic region,” it said. T-Mobile on Sept. 30 sent the PUC a copy of a letter notifying customers that the carrier was ending Lifeline participation. T-Mobile’s petition noted the carrier provides “a variety of low-cost service plans” and subsidiary Assurance Wireless and MetroPCS participate in the federal affordable connectivity program. Thursday’s meeting was the PUC’s first since April 16, 2020 with commissioners in all five seats. The Pennsylvania Senate last week confirmed Katie Zerfuss, deputy secretary for legislative affairs for Gov. Tom Wolf (D), and Stephen DeFrank, former chief of staff for state Sen. Lisa Boscola (D), and reconfirmed Commissioner John Coleman, whose term had expired Oct. 1 (see 2210190042). “Retirement for two weeks was great,” remarked Coleman at the livestreamed meeting. The PUC elected DeFrank as vice chairman Friday, said Chairman Gladys Brown Dutrieuille. T-Mobile didn’t comment.
FCC commissioners approved 4-0 Thursday, as expected (see 2210240047), an order launching a notice of inquiry on the 12.7 GHz band. The agency also cleared a plan to extend USF support to eligible mobile and fixed carriers in Puerto Rico and the U.S. Virgin Islands and an NPRM addressing Stir/Shaken caller ID authentication standards. Chairwoman Jessica Rosenworcel acknowledged she had circulated an item focused on the 4.9 GHz band (see 2210260064).
House Commerce Committee Chairman Frank Pallone, D-N.J., pressed AT&T, Comcast, Verizon and 10 other major ISPs on reports “that some providers may not be adhering to the requirements” of the FCC’s Affordable Connectivity Program (ACP) and emergency broadband benefit (EBB) enacted during the COVID-19 pandemic. The other ISPs drawing Pallone’s scrutiny are: Altice, Charter, Cox, Dish Network, Excess Wireless, Frontier, Lumen, Maxsip, Q Link and T-Mobile. “These reports detail problems customers have faced, including either having their benefits initiated, transferred to a new provider, or changed to a different plan without their knowledge or consent,” Pallone said in letters to the 13 ISPs’ top executives. “Other customers have reported a delay in the application of the benefit or a requirement to opt-in to future full-price service, which has resulted in surprise bills that have been sent to collection agencies. There have also been reports of aggressive upselling of more expensive offerings, requirements that customers accept slower speed service tiers, and other harmful and predatory practices.” Congress “explicitly outlined requirements designed to prevent waste, fraud, and abuse, maximize the enrollment of eligible households, and ensure that consumers are protected in the process,” he said: “Importantly, Congress incorporated lessons learned in the emergency implementation of EBB to fully inform the creation of ACP, including by enhancing safeguards to preserve program integrity and ensuring that ACP would truly benefit consumers and not leave them vulnerable to predatory schemes or misleading practices.” Pallone wants information from the ISPs by Nov. 9 about their practices, including the number of beneficiaries they have signed up, the number of complaints they have received regarding the programs’ administration and their processes for resolving complaints. "We look forward to responding to the Chairman’s questions, and we remain committed to helping make broadband more affordable for millions of American households,” an AT&T spokesperson said. "Charter’s significant participation in the EBB and ACP programs has helped millions of families gain access to reliable and affordable, high-speed in-home internet; and builds on our broader, ongoing commitment to increasing connectivity by promoting broadband availability, adoption and affordability for all," a spokesperson said. Excess is "working diligently with government officials and other stakeholders to root out improper activities," a spokesperson said. The other ISPs didn’t comment.
Wisconsin officials promised Tuesday to take big strides to close the state’s digital divide. Local governments should engage with the state on plans for NTIA’s broadband equity, access and deployment (BEAD) program and do more to increase participation in the federal affordable connectivity program (ACP), said Wisconsin Public Service Commission Chairperson Rebecca Cameron Valcq at a partially virtual broadband forum co-hosted by NTIA and the Wisconsin PSC: “We cannot leave any part of our state behind.”
Industry groups asked the FCC to ensure the affordable connectivity program's annual data collection is "streamlined and efficient for the benefit of consumers and providers," per an ex parte filing posted Thursday in docket 21-450 (see 2207260070). NTCA, USTelecom, CTIA, NCTA and ACA Connects met with Wireline Bureau and Office of Economics and Analytics staffers. The groups said a subscriber-level collection "would run afoul" of the Infrastructure Investment and Jobs Act and be "difficult, if not impossible" to define the requirement. It would also "have a chilling effect among subscribers who do not wish to turn over their personal data," the groups said, suggesting the FCC collect aggregated data at the state level on price and subscription rates of ACP service offerings.
After scrapping a California LifeLine proposal on the state low-income program’s interaction with federal support (see 2210040037), the California Public Utilities Commission sought comment Friday on a possible pilot for using federal affordable connectivity program (ACP) funds. It would “test an approach to providing a bundled service plan that includes voice service and sufficient wireline or wireless broadband service to meet household needs,” said the ruling by Commissioner Genevieve Shiroma in docket R.20-02-008. Pilot participants could “stack” up to $17.90 monthly of the California LifeLine specific support amount with the $30 ACP discount and $9.25 federal Lifeline subsidy for plans that meet the pilot criteria, it said. All state LifeLine participants who meet ACP and federal Lifeline eligibility criteria would be eligible for the pilot, it said. Comments are due Nov. 30, with replies due Dec. 30.
More than 1 million New York households enrolled in the federal affordable connectivity program, Gov. Kathy Hochul (D) said Wednesday. About 30% of eligible New York households subscribe, the governor’s office said. With ACP and “and a multi-agency outreach effort in New York State, we're connecting more eligible households to broadband subsidies than anywhere else in the nation,” Hochul said.
Disaster information reporting system data shows 415,640 cable and wireline subscribers without service in areas affected by Hurricane Ian, said Tuesday’s report. That’s an improvement from Monday’s 474,706. The report also shows 3.1% of cellsites down, along with 5 FM stations and two AM stations. In a news release Tuesday, Florida Gov. Ron DeSantis (R) announced the deployment of five SpaceX Starlinks to provide communications access in the affected areas. The Media Bureau extended online public file deadlines for broadcasters in Florida and South Carolina from Oct. 11 to Dec. 12, said a public notice in Tuesday's Daily Digest. The Wireline Bureau is also waiving certain provisions of the rules for E-Rate, the Emergency Connectivity Fund, Rural Health Care, COVID-19 Telehealth, Lifeline, High Cost, and Affordable Connectivity Program participants in Florida and the Carolinas affected by Ian, said a public notice Tuesday.