Municipal police dispatchers should get a slice of county 911 fee revenue in Washington state if they receive emergency calls transferred from the county, House Appropriations Committee Chair Timm Ormsby (D) said at a Local Government Committee hearing livestreamed Tuesday. Ormsby sponsored HB-2258, which would require counties collecting the tax to transfer some of the revenue to local governments operating municipal 911 systems. Currently, counties may impose a 911 excise tax of up to 70 cents monthly per line on landlines, wireless and VoIP; states may additionally impose a 911 tax of up to 25 cents. But in some areas, like Spokane, the county emergency communications center transfers calls requiring police to the city, which doesn’t receive any 911 fee revenue, said Ormsby. “This is about making sure that folks in our community that pay that excise tax get services for the larger portion of the 911 calls that are police, not fire related.” The bill wouldn’t raise the 911 tax, he said in response to a question by Rep. Cyndy Jacobsen (R).

Nevada, New Jersey and New York diverted about $205.4 million, or 5.3% of all 911 fee revenue, for unrelated purposes in 2022, an FCC report to Congress posted Tuesday found. The commission’s previous annual report found the same three states diverting about $198.5 million in 2021. The states used some of the revenue for public safety programs unrelated to 911; New York and New Jersey also used a portion for purposes unrelated to 911, the FCC said. Under the NET 911 Act, states must use 911 fee revenue for 911-related activities. The agency said 49 states, the District of Columbia and four territories responded to last year’s data request. Together they collected more than $3.5 billion in 2022 for 911. Idaho and the Northern Mariana Islands didn't report. New Jersey diverted 78.1% of $127.1 million collected, while fellow repeat offender New York diverted 41.7% of $254.4 million collected, said the report: It's unknown how much Nevada diverted from a $2.9 million pot. Nevada disclosed that at least two local jurisdictions diverted funding in 2022 for police body and vehicular cameras, the report said. “New Jersey and New York did not self-identify ... as diverting funds, but, consistent with previous reports, the Bureau has determined based on review of the information provided that these states diverted funds for non-911 related purposes within the meaning of the NET 911 Act.” In addition, the FCC said 44 states, D.C., Guam and Puerto Rico reported $512 million in total next-generation 911 spending in 2022. It said 37 states and jurisdictions reported having operating emergency services IP networks (ESInets). D.C., Puerto Rico and 47 states reported having text-to-911 by the end of 2022. Guam and the U.S. Virgin Islands expected to provide that capability in 2023, the report said. National Emergency Number Association CEO Brian Fontes said it's unfortunate and unacceptable that some states still see 911 revenue as a way to fund other programs. "Funds that the public pays specifically for 9-1-1 purposes should be used to ensure that 9-1-1 callers receive an effective emergency response." NENA urges states that divert funds to end the practice. Instead, they should use the money for maintaining 911 service levels and upgrading to NG-911, he said.

NTIA posted comments it received last week on the implementation plan for the national spectrum strategy (see 2401030059). Among noteworthy comments, public safety groups pressed the administration to also consider public safety spectrum. Utilities sought additional spectrum for their networks. T-Mobile and Verizon urged a focus on high-power licensed spectrum.

The COVID-19 pandemic exacerbated existing workforce problems at emergency call centers, said Tina Buneta, 911 director for Aurora, Colorado, during a National 911 Program webinar Tuesday. “We were already struggling in the 911 profession,” with a 14%-17% average national turnover rate going into 2020, she said. Without much investment in 911, there was a culture where professionals took on more "disempowered behaviors,” Buneta said. The pandemic brought a "great reassessment" of priorities for 911 telecommunicators, she said. Upset with negativity and seeking more time with family, many exited the profession, said the 911 director: The exodus reduced service levels and increased wait times for callers. Aurora responded by seeking to better understand workers’ stress and planning how to meet their essential needs, Buneta said. Emergency call centers should offer fair compensation, flexible hours, an inclusive culture, and psychological and other support, she said. Aurora increased salaries roughly 63% over three years after realizing it was benchmarking pay against rural areas with lower costs of living, she noted. Also during the webinar, North Carolina and Minnesota officials described recent successful recruitment campaigns. Responding to 911 centers' reports about reduced job applicants after COVID-19, the North Carolina 911 Board launched a recruitment campaign on TV, streaming video and online, said Education and Training Coordinator Angie Turbeville. Now more are applying for jobs, and existing 911 telecommunicators have praised the increased awareness brought to their profession.

Intrado urged the FCC to move forward on a proposal accelerating a move to next-generation 911. The agency teed this up in a June NPRM (see 2306080043). In early December, company representatives spoke with an aide to FCC Chairwoman Jessica Rosenworcel, according to a filing posted Friday in docket 22-271. “The most important elements for accelerating NG911 deployment are … the FCC adopting a nationwide NG911 framework that accommodates current and already-planned deployments and creates the conditions to accelerate others” and “increased and faster direct wireless/VoIP OSP connectivity via basic Session Internet Protocol (SIP) to Emergency Services IP Networks (ESInets), which would support the delivery of 911 traffic in [IP] and reduce or eliminate the need for provider protocol translation workarounds,” Intrado said. The company urged that any supplemental coverage from space providers or applicants be required to explain in their applications how their SCS deployments will support 911 call or text routing to the appropriate public safety answering point with sufficient location information.

“A fluke event outside of Lumen's control” resulted in a nearly statewide 911 outage in Nebraska four months ago, the telecom company’s attorney Katherine McNamara said during a Nebraska Public Service Commission hearing Thursday. During the livestreamed session, Lumen and 911 officials said the outage resulted from contractors' accidental fiber cuts: The first occurred in Minneapolis Aug. 30 and the second in Omaha Aug. 31. The 911 outage lasted from the evening of Aug. 31 until early morning the next day (see 2309010021).

An order set for a vote during the FCC’s Jan. 25 open meeting would require nationwide wireless carriers to implement location-based routing (LBR) for calls to 911 within six months of approval, according to a draft order released Thursday. Smaller carriers would have 24 months. Both would be required to use the technology for real-time texts within two years. An order and further notice on outage reporting during disasters would make updating the FCC's disaster information reporting system mandatory for cable, wireline, wireless and VoIP providers and seek comment on doing the same for broadcasters, satellite providers and broadband internet access service (BIAS) providers.

Kansas lawmakers might scrap a state 911 audit during the session that opens Monday. The House and Senate Legislative Post Audit committees prefiled similar bills Tuesday (SB-330 and HB-2483). Those bills would eliminate a five-year audit that checks if public safety answering points are appropriately using 911 funding, whether they have enough money, and the status of 911 service implementation. The first audit was required in 2018.

FCC commissioners this month will tackle mitigating risks from space debris and potentially controversial rules addressing misrouted wireless calls to 911, Chairwoman Jessica Rosenworcel said Wednesday in her “Notes from the FCC.” Also on the Jan. 25 open meeting agenda are mandatory outage reporting rules and revised rules for the 70/80/90 GHz bands. Rounding out the meeting is a judicatory matter from the Media Bureau and five enforcement items.

T-Mobile updated the FCC on the carrier's efforts to implement 911 location-based routing (LBR) at public safety answering points nationwide, at the request of the Public Safety Bureau, said a filing posted Thursday in docket 18-64. “T-Mobile has fully implemented LBR for 1,591 PSAPs, including one or more PSAPs in 32 states and the District of Columbia,” T-Mobile said: “In addition, 596 PSAPs are in the process of having 911 LBR deployed. We continue outreach to other PSAPs located within T-Mobile’s network footprint in an effort to enable the service further.” Two weeks ago, Verizon filed a similar update (see 2312070044).