Communications companies said they’re responding to power outages and network damage in the wake of Hurricane Milton, which made landfall as a Category 3 hurricane Wednesday night. Emergency 911 systems appeared largely to withstand the onslaught, as they did with Hurricane Helene two weeks earlier (see 2409270058). AccuWeather said the total damage and economic loss from Milton will likely be between $160 billion and $180 billion, making it "one of the most damaging and impactful storms in Florida history."

Communications providers are taking steps to prepare for Hurricane Milton while recovery from Hurricane Helene continues. SpaceX and T-Mobile have accelerated the rollout of Starlink direct-to-device connectivity for hurricane-affected areas, SpaceX CEO Elon Musk wrote Wednesday on X. SpaceX posted that it and T-Mobile have activated SpaceX's D2D satellites to provide emergency alerts for phones in hurricane-affected areas. The D2D activation comes atop more than 10,000 Starlink kits delivered in response to Hurricane Helene, it said. SpaceX has enabled SMS testing for people on T-Mobile phones in hurricane-affected areas, it said. In addition, it said users "may have to manually retry text messages if they don't go through at first, as this is being delivered on a best-effort basis." T-Mobile said it had activated its emergency operations and preparedness plan in anticipation of Milton. That work, it said, includes emergency response teams preparing portable generators and network equipment to provide support. Its emergency response teams also are working with federal and state public safety agencies and Florida's State Emergency Operations Center to identify early prioritization needs following the storm. The carrier also said it has temporarily closed stores and other operations in Milton's path. Verizon said it was staging its mobile network solutions fleet, including portable generators and satellite assets, as part of prep for Milton. It said it had readied network engineers and crisis response team members to deploy to the region and begin restoration work as soon as it is safe. Multiple wireless carriers said they were temporarily waiving some charges and fees for hurricane-impacted areas. The Florida Department of Law Enforcement's communications strike team is ready to support local law enforcement agencies in ensuring 911, internet and radio communications work after Milton, according to the governor's office. Wednesday's disaster information reporting system update showed 11% of cellsites down in the North Carolina and Tennessee counties affected by Hurricane Helene, an improvement over the 12.5% reported down Tuesday. Wednesday's report listed 68,602 cable and wireline subscribers without service in the affected counties, compared with 84,085 Tuesday. The report also listed two TV stations out of service, both in North Carolina. DIRS reports for Hurricane Milton are due to the FCC starting Thursday morning.

Popping in unannounced Saturday night, D.C. Council Public Safety Chair Brooke Pinto (D) found “unacceptable” and “extremely dangerous” levels of staffing at the District of Columbia’s 911 center, the councilmember said during a livestreamed hearing Monday. Multiple members and witnesses voiced little if any confidence in the Office of Unified Communications or Mayor Muriel Bowser (D) fixing reported problems, which include blown addresses and delays answering calls and sending help.

A 3-cent increase to Colorado’s 911 surcharge will fund resiliency projects for the state’s emergency number network, the Colorado Public Utilities Commission said Thursday. The surcharge increase takes effect Jan. 1 and will fund an estimated $4.6 million in PUC-approved projects, including building alternative fiber routes between network points, upgrading 911 call rerouting architecture, providing backup power for 911 infrastructure, replacing outdated network components and increasing local network redundancy to dozens of 911 centers, the state commission said. “These improvements will help safeguard access to emergency services, particularly during critical incidents across the state,” Commissioner Megan Gilman said.

Emergency 911 networks appear largely to have withstood the powerful Hurricane Helene, officials said Friday. Helene made landfall as a Category 4 hurricane Thursday at 11 p.m. in Taylor County, part of Florida’s Big Bend region, with maximum sustained winds of 140 miles per hour, the office of Gov. Ron DeSantis (R) said Friday. After preparing for the massive storm (see 2409250048), telecom companies reported some damage to network infrastructure and said they are responding to problems that flooding and power outages caused.

The FCC’s Communications Security, Reliability and Interoperability Council on Friday heard initial reports from its three working groups, which are just starting. Speakers warned that the assigned topics are challenging. Focusing on AI and 6G, CSRIC held its initial meeting in June (see 2406280050). Friday's was the first meeting of substance under the new cycle.

The FCC’s latest next-generation 911 order, approved 5-0 by commissioners in July (see 2407180037), is effective Nov. 25, said a Tuesday notice in the Federal Register. The order is intended to “facilitate the NG911 transition,” the notice said.

All Illinois counties now have 911 services, the state police said Monday. “Stark County has finally reached the 21st Century with our 911,” said the county’s Sheriff Steven Sloan. ​Previously, Stark County residents had to call a specific, 10-digit number for emergency services. Those who called 911 would be routed through other counties’ systems. That will no longer be the case because Stark County entered into an agreement with Peoria County to create a joint emergency telephone system board, Illinois police said. “With the intergovernmental agreement between Stark and Peoria counties, each county in Illinois now has a comprehensive and coordinated 911 system,” said Illinois Statewide 911 Administrator Cindy Barbera-Brelle. Meanwhile, the state continues upgrading systems to next-generation 911, “which will provide increased services and better responses in an emergency,” she said. In Illinois, 158 of 179 public safety answering points have NG-911. A few rural areas across the U.S. still lack 911, a National Emergency Number Association spokesperson said Tuesday.

The FCC's out-of-band emissions (OOBE) limits in the PCS G Block will particularly hurt direct-to-device (D2D) real-time communications, making them unreliable in emergency situations, SpaceX said in a docket 23-135 filing posted Monday. The filing was a response to numerous questions the agency asked SpaceX about its proposed supplemental coverage from space service (see 2409100042). It said its design and operational strategies for orbital debris haven't changed since its previously submitted orbital debris mitigation plan. Moreover, SpaceX said it will ensure its operations won't hurt those of crewed space stations because it will avoid ongoing, nominal operations between altitudes of 385 km and 430 km. SpaceX said it can comply with the agency's OOBE limits only by suppressing its satellites' in-band transit power "and by extension the coverage, throughput, and reliability of supplemental coverage for American people." It said the limits "'will also needlessly delay deployment of realtime emergency communications -- including 911 calling" and necessitate deployment of more capacity to make up for the throughput and coverage limits. The OOBE limits are "nearly ten times more restrictive than necessary for operations in the PCS G Block," SpaceX said, noting it has deployed more than 190 D2D satellites.

T-Mobile asked the FCC for permission to use information from the E.U.’s Galileo system “in conjunction” with U.S. GPS to provide 911 location information. The company satisfied FCC conditions for commercial mobile radio service providers “to receive authorization to use information derived from Galileo signals to improve its 911 location services,” according to a filing posted Thursday in docket 07-114. “More importantly, grant of the requested authorization would serve the public interest by increasing the availability, accuracy, and reliability of T-Mobile’s 911 location services, which will better help emergency responders quickly find and assist 911 callers, potentially saving callers’ lives,” T-Mobile said. The commission has recognized that “supplementing GPS with Galileo … signals can increase the availability, accuracy, and reliability of Positioning, Navigation, and Timing services,” the carrier added.