NTIA posted comments it received last week on the implementation plan for the national spectrum strategy (see 2401030059). Among noteworthy comments, public safety groups pressed the administration to also consider public safety spectrum. Utilities sought additional spectrum for their networks. T-Mobile and Verizon urged a focus on high-power licensed spectrum.

The COVID-19 pandemic exacerbated existing workforce problems at emergency call centers, said Tina Buneta, 911 director for Aurora, Colorado, during a National 911 Program webinar Tuesday. “We were already struggling in the 911 profession,” with a 14%-17% average national turnover rate going into 2020, she said. Without much investment in 911, there was a culture where professionals took on more "disempowered behaviors,” Buneta said. The pandemic brought a "great reassessment" of priorities for 911 telecommunicators, she said. Upset with negativity and seeking more time with family, many exited the profession, said the 911 director: The exodus reduced service levels and increased wait times for callers. Aurora responded by seeking to better understand workers’ stress and planning how to meet their essential needs, Buneta said. Emergency call centers should offer fair compensation, flexible hours, an inclusive culture, and psychological and other support, she said. Aurora increased salaries roughly 63% over three years after realizing it was benchmarking pay against rural areas with lower costs of living, she noted. Also during the webinar, North Carolina and Minnesota officials described recent successful recruitment campaigns. Responding to 911 centers' reports about reduced job applicants after COVID-19, the North Carolina 911 Board launched a recruitment campaign on TV, streaming video and online, said Education and Training Coordinator Angie Turbeville. Now more are applying for jobs, and existing 911 telecommunicators have praised the increased awareness brought to their profession.

Intrado urged the FCC to move forward on a proposal accelerating a move to next-generation 911. The agency teed this up in a June NPRM (see 2306080043). In early December, company representatives spoke with an aide to FCC Chairwoman Jessica Rosenworcel, according to a filing posted Friday in docket 22-271. “The most important elements for accelerating NG911 deployment are … the FCC adopting a nationwide NG911 framework that accommodates current and already-planned deployments and creates the conditions to accelerate others” and “increased and faster direct wireless/VoIP OSP connectivity via basic Session Internet Protocol (SIP) to Emergency Services IP Networks (ESInets), which would support the delivery of 911 traffic in [IP] and reduce or eliminate the need for provider protocol translation workarounds,” Intrado said. The company urged that any supplemental coverage from space providers or applicants be required to explain in their applications how their SCS deployments will support 911 call or text routing to the appropriate public safety answering point with sufficient location information.

“A fluke event outside of Lumen's control” resulted in a nearly statewide 911 outage in Nebraska four months ago, the telecom company’s attorney Katherine McNamara said during a Nebraska Public Service Commission hearing Thursday. During the livestreamed session, Lumen and 911 officials said the outage resulted from contractors' accidental fiber cuts: The first occurred in Minneapolis Aug. 30 and the second in Omaha Aug. 31. The 911 outage lasted from the evening of Aug. 31 until early morning the next day (see 2309010021).

An order set for a vote during the FCC’s Jan. 25 open meeting would require nationwide wireless carriers to implement location-based routing (LBR) for calls to 911 within six months of approval, according to a draft order released Thursday. Smaller carriers would have 24 months. Both would be required to use the technology for real-time texts within two years. An order and further notice on outage reporting during disasters would make updating the FCC's disaster information reporting system mandatory for cable, wireline, wireless and VoIP providers and seek comment on doing the same for broadcasters, satellite providers and broadband internet access service (BIAS) providers.

Kansas lawmakers might scrap a state 911 audit during the session that opens Monday. The House and Senate Legislative Post Audit committees prefiled similar bills Tuesday (SB-330 and HB-2483). Those bills would eliminate a five-year audit that checks if public safety answering points are appropriately using 911 funding, whether they have enough money, and the status of 911 service implementation. The first audit was required in 2018.

FCC commissioners this month will tackle mitigating risks from space debris and potentially controversial rules addressing misrouted wireless calls to 911, Chairwoman Jessica Rosenworcel said Wednesday in her “Notes from the FCC.” Also on the Jan. 25 open meeting agenda are mandatory outage reporting rules and revised rules for the 70/80/90 GHz bands. Rounding out the meeting is a judicatory matter from the Media Bureau and five enforcement items.

T-Mobile updated the FCC on the carrier's efforts to implement 911 location-based routing (LBR) at public safety answering points nationwide, at the request of the Public Safety Bureau, said a filing posted Thursday in docket 18-64. “T-Mobile has fully implemented LBR for 1,591 PSAPs, including one or more PSAPs in 32 states and the District of Columbia,” T-Mobile said: “In addition, 596 PSAPs are in the process of having 911 LBR deployed. We continue outreach to other PSAPs located within T-Mobile’s network footprint in an effort to enable the service further.” Two weeks ago, Verizon filed a similar update (see 2312070044).

Wisconsin state legislators should greenlight a new grant program supporting migration from the state’s “woefully outdated” emergency call system, Wisconsin State Telecommunications Association Executive Director Bill Esbeck said Wednesday during an Assembly State Affairs Committee hearing. The committee mulled AB-356, which directs the Wisconsin Department of Military Affairs to award grants that reimburse next-generation 911 (NG-911) costs of ILECs acting as originating service providers. Covered costs would include IP-based transport, database management and the purchase, installation and maintenance of equipment. The bill would limit the department from awarding more than one grant per ILEC per fiscal year. The state’s current 911 fund, which gets revenue from a 75-cent monthly charge on customer bills, will provide enough money but doesn’t allow cost recovery after the NG-911 transition, said Esbeck. He said that five of 72 Wisconsin counties have connected to the state’s emergency services IP network, but ILECs in those places have yet to cut over to it. Wisconsin’s 2023-2025 biennial budget restricted diverting 911 fee revenue for unrelated purposes, Esbeck noted. In 2009, the state renamed its 911 money as a “police and fire protection fund” and diverted cash to a general fund, he said. The new grant program would support NG-911 only, said AB-356 sponsor Rep. Tony Kurtz (R). While future legislators or governors could change state law to resume 911 fee diversion, “I think everybody in the state understands how important this is,” he said. “We’d be very foolish to change that.”

FCC Chairwoman Jessica Rosenworcel announced Wednesday she’s rechartering the Communications Security, Reliability and Interoperability Council for another term. A primary focus of the council will be how AI and machine learning “can enhance the security, reliability, and integrity of communications networks in a nondiscriminatory, transparent, and socially responsible manner,” the FCC said. Other issues CSRIC will tackle include “the security and reliability risks unique to emerging 6G networks and the reliability of Next Generation 911 networks,” it added. The first meeting is expected in June, a year after its last meeting (see 2306260058).