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'Root Cause Analysis' of Internal CBP ACE Outage Underway
December 28, 2017 by Tim Warren|Top News

CBP is still looking at the reason behind an internal ACE issue that left some agency users unable to access several functions (see 1712220011), a CBP spokesman said. The problems began on Dec. 22 when "internal CBP users who were not already logged into certain functionality associated with [ACE] were unable to access that functionality," he said. "A root cause analysis on the reason for the issue is underway. Internal users who were already logged in when the issue began were able to continue working."

CBP Dealing With Internal ACE Issues
December 22, 2017 |Top News

CBP is "experiencing an outage for new ACE applications to include Cargo Release, Entry summary" and e214 foreign-trade zones admissions, it said in a Dec. 22 CSMS message. Those problems are internal to CBP and the electronic data interchange "is working and the trade can send and receive transactions," CBP said in a subsequent CSMS message.