Half of MLB’s 30 teams will launch Google Assistant voice capability using Satisfi Labs technology, said the search engine company Wednesday. The functionality will enable fans to ask their favorite teams about statistics, schedules, scores and standings using a Google Assistant smart speaker or display, it said. "Voice is the future of communication, and we believe expanding to Google Assistant will allow fans of all ages to access us on their terms,” said Steve Fanelli, vice president of the Oakland Athletics, one of the 15 teams participating.
Best Buy posted better-than-expected revenue for the quarter ended Aug. 3, but shares tumbled 4.1% Tuesday to $112.64 on second-half economic and pandemic concerns. Total revenue was $9.9 billion vs. $9.5 billion in Q2 2019; domestic sales were $9.1 billion vs. $8.8 billion, said the company. Comparable domestic sales rose 5% vs. 1.9% a year ago. With stores reopened mid-quarter after COVID-19 lockdowns, e-commerce sales jumped 242% as customers turned to Best Buy.com for computers, tablets and appliances, said CEO Corie Barry on a Tuesday investor call. Online sales growth continued to be robust in Q2 after stores reopened in June, with online revenue growing 180% over the same period last year, Barry said. Domestic online sales have remained strong, up 175% in the first three weeks of August, she said, but supply hasn't kept up with demand: “We don't have as much inventory as we would like to have right now,” Barry said in Q&A. Best Buy is focused on the customer experience before fall handset launches, including 5G, and will make it possible to trade in connected devices online. It expects higher revenue than in Q3 2019, but not at the 20% level seen in the first three weeks of the quarter. Barry noted two-thirds of U.S. children are schooling at home in the fall semester, which drove back-to-school demand for computers, networking gear and webcams. The pandemic forced Best Buy to change its operating model, and customer shopping behavior will be “permanently changed in a way that is even more digital,” Barry said. Customers will be in control of how they want to shop; the company’s workforce will have to evolve to meet their needs, she said. Employees in some 200 stores are now doing same-day deliveries, which meets customer expectations while reducing third-party shipping costs.
Fitbit is taking preorders for two smartwatches and a tracker slated for late September availability, including the Sense ($329), billing it as its most advanced health smartwatch. The Sense has an electrodermal activity sensor for stress management, an on-wrist-based skin temperature sensor and an electrocardiogram (ECG) app. When used with Fitbit Premium ($9.99 monthly), the watch can help track heart rate variability, breathing rate, and oxygen saturation using the company’s Health Metrics dashboard, said the company Tuesday. Pending regulatory approvals show the challenging route to digital health solutions for consumer tech companies. The ECG app, not intended for use by people under 22, will be available in the U.S., based on FDA clearance. It hasn’t received a CE mark and “will not be marketed, put into service or made available in the European Union until it receives regulatory approval,” Fitbit said. The Sense’s EDA sensor measures electrodermal activity responses; users place their palm over the watch face to detect small electrical changes in the sweat level of the skin. A stress management score calculates how the body is responding to stress based on heart rate, sleep and activity data, it said. Sense is Fitbit’s first device with an ECG app to assess heart rhythm for signs of atrial fibrillation. Results from a COVID-19 study of 100,000 Fitbit users suggested that changes in some metrics included in the new dashboard in the company’s Premium subscription service -- breathing rate, resting heart rate and heart rate variability -- can be detected by Fitbit devices simultaneously with the onset of COVID-19 symptoms, “and in some cases even before,” it said. Wearables “may be able to play an important role in the early detection of infectious diseases by acting as an early warning system for our bodies, which is critical to slowing the spread of COVID-19 and to better understanding disease progression,” said Chief Technology Officer Eric Friedman. “Our algorithm can detect nearly 50 percent of COVID-19 cases a day before the onset of symptoms with 70 percent specificity." The research could help detect other diseases in the future, he said. Fitbit also unveiled the Versa 3 smartwatch ($229) with GPS and Google Assistant. Also coming is the Inspire 2 tracker ($99) with a brighter screen, heart-rate tracking and 10-day battery life.
Smartphones aren’t sharing in the successful run on COVID-19 connectivity tech tools, as global shipments declined 20.4% to 295 million units in the second quarter, reported Gartner Tuesday. Samsung experienced the largest decline among the top brands, with shipments down 27.1% from the 2019 quarter, said Gartner: "“The COVID-19 pandemic continued to negatively affect Samsung’s performance in the second quarter of 2020. Demand for its flagship S Series smartphones did little to revive its smartphone sales globally.” IPhone sales were down 0.4% year over year, it said. Though Huawei shipments fell nearly 7% from a year earlier, its 27.4% increase sequentially from Q1 pushed it into a virtual tie with Samsung for top share.
Qualcomm Technologies’ “accelerator program,” formed in June with broad tech industry support to help small businesses convert to a post-pandemic “mobile-first work environment” (see 2006110040), picked 33 companies, each to receive $25,000 worth of connected devices and services to suit their individual needs, said the chipmaker Monday. Qualcomm got more than 375 applications to the program, and the 33 businesses it picked “span the healthcare, education, crisis response, arts, environmental services, and other industries,” it said. Most identified as women-, minority- or veteran-owned, it said.
It’s “hard to quantify” the “market chatter” about Chromebook shortages and their impact on sales, as unprecedented consumer demand for connectivity tools shows no signs of abating during the pandemic, emailed NPD Vice President-Technology Stephen Baker Friday. “The fact is that sales results at these levels have been going on for weeks and weeks,” said Baker. “There may be insufficient product available, and current volumes could be higher than what we are doing now with more inventory,” he said. Yet Chromebook unit sales continue through the roof, rising the first three weeks of August “more than 2x higher than they were last year,” and up more than 90% since April from the same 2019 period, he said. A Google spokesperson declined comment Sunday about Chromebook shortages. The COVID-19 pandemic is putting “significant pressure on the supply chain as schools nationwide place orders to try and support remote learning resulting in Chromebook backlogs,” Google told (login required) the International Trade Commission last month, opposing Nokia's petitioned ban on Lenovo Chromebooks. NPD is finding consumer laptop sales “a little more volatile” during the back-to-school buying frenzy compared with the start of lockdown mandates in March, Ben Arnold, executive director-industry analyst-consumer electronics, told an NPD webinar last week. “We’ve seen one or two weeks where sales are up 40 or 50% for notebook PCs, and a couple of weeks where sales have been slightly negative,” said Arnold. “What we’re seeing on that end is some struggle to get product.” Amid the “historic” consumer demand for connectivity tools, “it’s difficult to get PCs right now, for sure,” he said. About three-quarters of the 46 Chromebook models BestBuy.com advertised for sale when we checked Monday were sold out.
Bose is offering discounts to military personnel through its e-commerce site. Active-duty members are eligible, as are reservists, veterans, retirees, National Guard, surviving spouses and immediate family. Eligibility is confirmed by ID.me. Offers are good on products $199 and higher. Aviation products are excluded.
The smartwatch market will rise at an 11% compound annual growth rate through 2024 to $14.57 billion, said a Friday Technavio report. Year-over-year growth in 2020 is forecast at 4.49%. Some 54% of smartwatch sales growth through the forecast period will come from North America. A key driver will be technology advances in the semiconductor market, it said.
Nvidia’s gaming business finished Q2 “significantly ahead of our expectations,” said Chief Financial Officer Colette Kress on a Wednesday investor call. Revenue of $1.65 billion was up 26% year on year and a 24% increase sequentially from Q1, she said: “The upside is broad-based across geographic regions, products and channels.” Gaming’s growth amid COVID-19 “highlights the emergence of a leading form of entertainment worldwide,” said Kress. The number of daily gamers on Steam, an online gaming distributor, is up 25% from pre-pandemic levels, she said. NPD reported U.S. consumer spending on videogames grew 30% in Q2 to a record $11 billion, she said. “We ramped over 100 new models with our OEM partners focused on both premium and mainstream price points.” In Nvidia’s “mainstream” segment, “we brought the GeForce GTX to laptop price points as low as $699,” she said. The explosive growth in gaming demand isn't temporary, said CEO Jensen Huang. The pandemic made gaming “the largest entertainment medium in the world,” he said. Huang thinks “this way of enjoying entertainment digitally has been accelerated as a result of the pandemic,” and it’s not “going to return” to pre-COVID-19 levels, he said. COVID-19 office closures dealt a significant Q2 blow to Nvidia’s professional visualization business, said Kress. Revenue in the segment was down 30% from the 2019 quarter and off 34% sequentially from Q1, reflecting broad-based demand declines in mobile and desktop workstations, she said. Work-from-home initiatives drove enterprise demand for Nvidia “virtual and cloud-based graphic solutions,” and Q2 bookings in those segments jumped 60% from the 2019 quarter, she said. The pandemic will have a “lasting impact on how we work,” said Kress. Nvidia’s revenue mix going forward “will likely reflect this evolution in enterprise workforce trends, with a greater focus on technologies such as Nvidia laptops and virtual workstations that enable remote work and virtual collaboration,” she said. Vehicle factory closures sent Nvidia’s Q2 automotive revenue tumbling 47% from the 2019 quarter and down 28% sequentially from Q1, said Kress. Factory production volume got progressively better in the quarter “after bottoming in April,” she said. Mercedes-Benz, starting in 2024, will launch “software-defined intelligent vehicles” across its entire fleet using Nvidia’s “full technology stack,” said Kress.
Zepp launched its E series wearables that monitor blood-oxygen saturation and sleep stages. The $249 watches support 11 sports modes and can operate underwater to 50 meters for 10 minutes, said the company Thursday. Battery life is up to one week. Zepp is taking preorders with availability set for Tuesday.