AT&T Increasingly Using Agentic AI
AT&T is starting to use “agentic” AI across its business, Chief Data Officer Andy Markus blogged Thursday. The use of AI autonomous assistants will be important “to the next wave of AI innovation,” which is beginning now, Markus wrote. AT&T is already testing how AI agents “can bring value directly to our customers. Now, we’re expanding how we build agentic AI tools for our employees, putting more power directly in the hands of our teams to build custom AI agents with an update to our internal Ask AT&T tool.”
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Using Ask AT&T, staff can develop agents able to “automate time-consuming tasks in their own unique ways, which allows them to spend more time focusing on problems that only humans can solve: strategically serving our customers, solving complex challenges and planning for the future,” Markus said.