W.Va. PSC Probes Altice Customer Service Complaints
Altice's Suddenlink must file a plan to fix customer service problems by June 7, West Virginia Public Service Commission Chairman Charlotte Lane said Thursday. She and staff met with the company Wednesday after receiving about 1,900 complaints about service since…
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2019, the commission said. Lane asked Suddenlink to describe how and when the company will open a West Virginia call center and hire West Virginia technicians, how the company will fix billing errors including on 911 and late fees, and how it will quickly process customer credits. “Recurring problems with Suddenlink’s telephone and cable television service have gone on long enough,” said Lane. Altice didn’t comment.