NY AG Finds 18M Fake Net Neutrality Comments to FCC

Nearly 18 million of the more than 22 million comments submitted to the FCC when it repealed net neutrality rules in 2017 were fake, reported New York Attorney General Letitia James' (D) office. More than 500,000 fake letters went to Congress. “Americans' voices are being drowned out by masses of fake comments and messages being submitted to the government to sway decision-making,” James said: “Instead of actually looking for real responses from the American people, marketing companies are luring vulnerable individuals to their websites with freebies, co-opting their identities, and fabricating responses that giant corporations are then using to influence the policies and laws that govern our lives." The report found the largest broadband companies spent $4.2 million on a campaign to submit more than 8.5 million fake comments to the FCC. The report didn't find evidence that the companies or their lobbying firms had direct knowledge of the fraudulent comments. Millions of fake comments were also submitted in favor of net neutrality rules, the report said. More than 7.7 million of the 9.3 million fake comments supporting the rules were submitted through automated software. Fluent, React2Media and Opt-Intelligence, the lead generators of fake comments, entered settlements and will pay $3.7 million, $550,000 and $150,000, respectively. Investigations are continuing. The report recommended implementing CAPTCHA tests or other technical safeguards to prevent comment submissions through automated software. This "demonstrates how the record informing the FCC’s net neutrality repeal was flooded with fraud," said acting FCC Chairwoman Jessica Rosenworcel, in a statement. "This was troubling at the time because even then the widespread problems with the record were apparent," Rosenworcel said. "We have to learn from these lessons and improve because the public deserves an open and fair opportunity to tell Washington what they think about the policies that affect their lives.” Rosenworcel had urged then-Chairman Ajit Pai to delay repealing the rules until an investigation was complete (see 1712040046). Pai declined to comment now.