Telehealth Lands High Scores in COVID-19 Healthcare Coalition Survey
Satisfaction runs high among U.S. adults who participated in at least one telehealth visit during the pandemic between March 2020 and Jan. 30, said a COVID-19 Healthcare Coalition survey published Tuesday. The group canvassed 2,000 patients December through February, finding…
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that 79% of respondents were happy with their telehealth visits and 73% expected to continue to receive healthcare services virtually beyond the pandemic, it said. “It’s really encouraging to see that the high satisfaction scores are consistent across age ranges, insurance type, and regardless of whether the patient lives in an urban, suburban, or rural location,” said Steve Ommen, medical director of the Mayo Clinic Center for Connected Care, who supervised the study. “Years from now, we will point to 2020 as the year that the potential of digital care delivery became a reality.”