Ohio Consumers' Counsel Wants to Intervene Against Frontier North Telephone
Frontier North Telephone's use of bill credits to compensate for inadequate consumer service is wrong and the company must provide adequate phone service, motioned the Office of Ohio Consumers' Counsel to intervene Friday in Public Utilities Commission of Ohio v.…
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Frontier North, No. 19-1111582-TP-COC. "The monthly customer credits required by the PUCO's rules when telephone companies like Frontier fail to restore basic service in a timely manner are little consolation to consumers if their health and well-being are endangered because they lack phone service." An Aug. 14 complaint from PUCO staff outlined allegations of Frontier's "failure to provide available, adequate, and reliable basic telephone service to Ohio customers." The complaint alleged Frontier routinely failed to repair phone service outages in a timely manner. Public safety was jeopardized, OCC said, especially in rural areas without other options for phone service or access to 911. Frontier did not comment immediately.