Convo Disagrees With Sorenson on Emergency Transfer of VRS Calls
Convo disagrees with Sorenson (see 1908060026) that at-home interpreters should be required to transfer emergency calls for video relay service customers, the company said Friday to docket 10-51. "A significant number of emergency calls do not start out as a…
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911 dial, such as callers connecting with a medical provider and subsequently asking the video interpreter to immediately dial 911 in a sequential call following the medical providers' instructions." Convo wants clarification at-home video interpreters can transfer emergency calls when circumstances warrant and when there are video interpreters at a call center.