Utah PSC Eyes Frontier Service Quality After Problems Reported
Another state service-quality probe of Frontier Communications is brewing. The Utah Public Service Commission Friday asked the Division of Public Utilities to share in docket 19-041-04 the status of an undocketed DPU investigation into the carrier, and with the Office…
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of Consumer Services to propose a process and schedule by Monday. Frontier may comment on that plan by July 15, the PSC said. OCS last month asked the PSC to study “numerous allegations of significant, long-lasting and continuing quality issue with” the company's service and “confusing and self-contradicting limits of liability provisions in Frontier’s terms of service contract which conflict with Frontier’s tariff, seeks to disclaim Frontier’s statutory duty as a utility and may confuse customers of their recourses in confronting service quality issues.” The telco responded June 17 that the OCS request “lacks any foundation,” fails to raise new issues, and gives no evidence the carrier violated PSC service-quality rules. Frontier probes are open in Minnesota (see 1906260009) and West Virginia (see 1906190037). The provider will comply and "work toward a positive resolution," a spokesperson emailed Monday. "We are committed to providing reliable, adequate, and reasonably priced services [in] the communities we serve."