FCC Bureau Offers Guidance on 911 Outage Notifications
Carriers should give public safety answering points an initial notification of 911 service outages “as soon as they can offer a ‘strong maybe’ that there is an outage taking place -- in other words, even before an outage can be…
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confirmed with complete certainty,” the FCC Public Safety Bureau said Tuesday. The bureau released recommendations from a Sept. 11 FCC workshop on best practices for improving situational awareness during 911 outages (see 1709110067). The notification should include “a description of affected network elements, geographic scope, expected duration, and any other information that could have an impact on 911 service,” the bureau said. An outage notification also should get “to everyone who needs it” and be “provided in an effective format,” the notice said.