Net Neutrality Far From Top FCC Consumer Complaint, Hoffman Finds
The FCC's net neutrality proceeding gets huge media attention, but consumers are far more interested in unwanted calls and service problems, judging by consumer complaint data, Georgetown University adjunct professor-communication, culture and technology Adonis Hoffman wrote in summer issue of…
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his Inside the FCC journal. Between Jan. 1 and June 12, consumers filed more than twice as many service availability complaints, more than eight times as many billing complaints and more than 23 times as many complaints about unwanted calls as about open internet, he said. In most months, net neutrality accounts for about 1 to 3 percent of all complaints received by the FCC, said Hoffman, who heads a policy consulting firm.