Tech Support Firm Expects Jump in Support Calls With Echo Show Shipping
Some 87 percent of Amazon Echo owners plan to upgrade to the Echo Show when it begins shipping Wednesday, said an Asurion survey of 600 consumers released Monday. The extended warranty and tech support company expects an uptick in calls…
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from consumers, mirroring the 400 percent jump for Echo after the winter holidays, it said. “Customers are excited about the screen and ability to make video and internet phone calls and our experience tells us customers will most likely experience issues with basic set up, pairing and connecting to their home Wi-Fi setup,” said Todd Chretien, Asurion senior vice president-customer solutions.