CPUC to Vote on Rural Call Completion Issues in December
The California Public Utilities Commission may vote Dec. 1 or 15 on a rural call completion order, said a proposed CPUC decision Monday extending the statutory deadline in the proceeding by 60 days to Jan. 5. Commissioner Catherine Sandoval plans…
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to prepare a draft order later this month that will address call completion, access and 911 issues and outages, including those that occurred after the April 1 transfer of the Verizon California wireline business to Frontier Communications, said the proposed decision in docket I.14-05-012. CPUC members plan to vote on the deadline extension Oct. 27, according to a meeting agenda. At commissioners' Oct. 13 meeting, Sandoval said it appeared software was to blame for the Frontier outage, but poor customer service exacerbated the problems. A Frontier official said the same day that the company “worked diligently” to resolve transition problems and is now operating in normal business mode (see 1610130059). In comments posted over the weekend, the telecom industry said it didn’t see major call completion problems in rural California, but a consumer group flagged spotty wireless service and deteriorating wireline plant (see 1610170035).