Parties Support Maine Hearing on FairPoint Service Quality
FairPoint won support for its request for hearing before the Maine Public Utilities Commission acts on a $500,000 proposed penalty for service quality violations (see 1610040021). In comments Friday in docket 2014-00376, the Telecommunications Association of Maine said it saw…
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no harm in granting FairPoint a hearing. Not holding one could lead to litigation, "adding costs and delays which would appear to serve no one,” it commented. “Rejecting the request in FairPoint’s Motion would seem to promote speed over quality.” The Maine Office of the Public Advocate supported a hearing for reporting periods later than Q3 and Q4 2015 because it said the company had a chance to argue those periods at a technical conference May 18, 2015. For later reporting periods, the telco "should be given an additional opportunity to present evidence and argument concerning its failure to meet the service quality benchmarks,” OPA commented. In a letter Monday, FairPoint asked to respond to OPA’s comments by Thursday.