CBP Posts ACE Resource Contact Guide
U.S. Customs and Border Protection has posted an Automated Commercial Environment (ACE) Resource Contact Guide, which lists ACE topics and the appropriate e-mail address or phone number to contact for questions on those topics, as well as hours of operation.
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CBP provides the following contact information for information or assistance on:
General ACE Information and Benefits
- Email cbp.cbpcspo@dhs.gov
- Or visit www.cbp.gov/modernization
How to Apply for an ACE Portal Account
- Email ACENow@dhs.gov
- Or visit www.cbp.gov/modernization
- Completed electronic applications can be sent to ACE.Applications@dhs.gov.
Status of an ACE Portal Account Application
Periodic Monthly Statement (PMS):
- Submission for activation and information on the approval process only - Email Periodicstatement@dhs.gov
- Information such as benefits, statement payment or info on ABI issues for accounts that are already activated - Email PMSUsersmailbox@cbp.dhs.gov
ABI Filers of Type 01 and Type 03 Entries with a Single Transaction Bond
- Email a scanned copy of the STB to the Revenue Division at ACE_STB@cbp.dhs.gov
Trade Support Network (TSN)
- Email CBP.Tradesupportnetwork@dhs.gov
- or visit http://cbp.gov/xp/cgov/trade/automated/modernization/trade_support_network/
International Trade Data System (ITDS)
- Email AskITDS@cbp.dhs.gov
Entry Summary, Accounts & Revenue (ESAR)
- Email: ESARInfoInbox@cbp.dhs.gov
Electronic Data Interchange (EDI) Post Summary Corrections
- Contact your CBP Client Representative
ACE Secure Data Portal Issues
- General and Technical, such as how to use specific portal functionality and how to add an additional business view to an account - Email Technology Support at CBP.TECHNOLOGY.SERVICE.DESK@CBP.DHS.GOV
- Or the trade and callers outside the U.S. can call Technology Support at 1-866-530-4172
Password Reset
- Instructions on how to reset password can be found at http://cbp.gov/xp/cgov/trade/automated/modernization/ace_welcome/password.reset.xml
- Or the trade and callers outside the U.S. can call Technology Support at: 1-866-530-4172
Importer Security Filing (ISF) Reports
- For questions about missing ISF Progress Reports, send an email to progress_report@cbp.dhs.gov
Cargo Systems Messaging Service (CSMS)
- Instructions on how to subscribe can be found at http://apps.cbp.gov/csms/csms.asp?display_page=1