Time Warner Telecom asked the North Carolina Utilities Commission...
Time Warner Telecom asked the North Carolina Utilities Commission to stop certain Concord Telephone customer retention practices Time Warner called anticompetitive and illegal. The complaint (Case P-1262, Sub 4) alleges that Concord has been abusing the process of lifting…
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carrier-change freezes for the transfer of local service to Time Warner and offering departing customers special promotions not generally available. Time Warner also alleged that Concord’s people incorrectly told departing customers they would lose 911 access upon switching to Time Warner. Time Warner said it’s forced to win the customer twice over with the second time caused by Concord’s unfair and illegal retention effort.