Verizon promised York County, Pa., officials a full report by May...
Verizon promised York County, Pa., officials a full report by May 10 on why the county’s E-911 service failed the evening of April 9, causing loss of an unknown number of 911 calls. County E-911 managers said they found…
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no problems with their own systems, blaming Verizon. During the problem’s roughly 2-hour span, callers to 911 got a busy signal or rang with no answer. When the problem became apparent at around 7 p.m., as 911 calls slowed to a trickle, county dispatchers said, they called Verizon, asking it to disable gear that automatically switches 911 calls to a backup alternate routing. But county officials said Verizon couldn’t that remotely and had to send technicians to activate the backup routing. By 9 p.m. 911 service was normal. County officials said a similar failure occurred Feb. 21 but they thought Verizon had corrected the cause.