The Wyo. PSC called on the state’s phone carriers and Office of H...
The Wyo. PSC called on the state’s phone carriers and Office of Homeland Security to develop a common, coordinated response to service outages such as one last Aug. that left most of the state without 911 service for hours.…
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That time, a contractor installing phone lines at a Cheyenne school severed a Qwest network backbone cable carrying 911, wireless and long distance traffic. The cut affected 911 service in Casper, Gillette, Jackson and Cody. The PSC, reviewing the incident, urged a planned response, with all company contact information in place beforehand, to ensure “efficient, accurate, rapid engagement of local responders” when phone service goes down. The PSC called for more backups to critical network links, something Qwest said it has already done. Qwest installed redundant circuits at critical points in its 911 network to ensure calls will still find a way to get through even if a main cable is cut, it said.