CBP Posts ACE Resource Contact Guide To its Web Site
U.S. Customs and Border Protection (CBP) has posted to its Web site a list of the following Web site, email, and phone resources regarding the Automated Commercial Environment (ACE):
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General ACE information and benefits of participation1. Send an email to CMSPO@dhs.gov or visit www.cbp.gov/modernization
Bond rider requirements and submissions1. Send an email to Periodicstatement@dhs.gov
Periodic Monthly Statement benefits, eligibility and the approval process1. Send an email to PMS.mailbox@dhs.gov
Access to the ACE application and instructions on how to apply for an ACE account1. Send an email to ACENow@dhs.gov or visit www.CBP.gov/modernization
Trade Support Network information1. Send an email to Trade.support.network@dhs.gov or visit www.cbp.gov/xp/cgov/toolbox/about/modernization/trade_support_network
International Trade Data System information1. Send an email to Ask.ITDS@associates.dhs.gov
EDI information2. Contact assigned client representative or call (703) 921-7500.
General capabilities/user information for the ACE Secure Data Portal3. ACE Portal Support Center (703) 921-6000 or 1-800-927-8729 and follow the prompts.
Technical assistance, log-on difficulty or certain inquiries4. CBP Technical Support Center (or ACE Help Desk) - Send an email to ACEHelpdesk@customs.treas.gov or
Call (703) 921-6000 or 1-800-927-8729 and follow the prompts.
1 email is monitored Monday-Friday from 9:00 a.m. to 4:30 p.m.; Web sites are available 7 days a week, 24 hours a day
2 Monday-Friday from 8:00 a.m. to 6:00 p.m. EDT
3 Monday-Friday from 8:30 a.m. to 4:30 p.m. EDT
4 24-hour support 7 days a week
CBP ACE resources guide (current as of September 2005) available at http://www.cbp.gov/linkhandler/cgov/toolbox/about/modernization/ace_resource_guide.ctt/ace_resource_guide.pdf.