Communications Daily is a service of Warren Communications News.

A contractor installing signs at a Jackson, Mich., high school se...

A contractor installing signs at a Jackson, Mich., high school severed an SBC fiber cable, knocking out phone service to thousands of customers in Jackson, Albion, Hillsdale and Jonesville from noon to 8:30 p.m. Tues. The outage killed phone…

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service throughout downtown Albion, including the 911 dispatch center and police dept. The town activated emergency communications backups that rerouted authorities’ calls to Battle Creek and Sheridan Twp. public safety agencies until service resumed. SBC said the contractor didn’t ask utilities to mark the work site before breaking ground. That failure, SBC indicated, could expose the contractor to legal action.