The National Emergency Number Assn. (NENA) has started an automat...
The National Emergency Number Assn. (NENA) has started an automated testing program for TTY equipment used by the hearing impaired. The automated system, which determines if TTY equipment is working properly, is designed to help 911 centers comply with…
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the Americans with Disabilities Act. Known as TTY-PASS, the system sends a 3-min. test script to the 911 operator’s TTY. The 911 call taker copies the received text into a secure website where a score is generated. To receive a passing score, the TTY must have a total character error rate of 1% or less, NENA said. The program has an annual fee of $75 per TTY which includes unlimited testing, NENA said.