The Conn. Attorney Gen. Office sued Vonage, alleging the VoIP pro...
The Conn. Attorney Gen. Office sued Vonage, alleging the VoIP provider misrepresented its 911 service to customers. The state court lawsuit makes Conn. the 5th state to act to force Vonage to make its 911 service more like what…
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incumbent telcos provide. The suit alleged Vonage failed to make clear to customers that its 911 service may take longer to connect, may not link directly to a live emergency dispatcher at all times, and has a greater risk of busy signals. Attorney Gen. Richard Blumenthal (D) said inadequate disclosure about 911 capabilities isn’t just bad business, but can threaten life and property. Vonage officials said the company makes it a point to inform customers about its 911 process, and said state officials should focus on forcing SBC to work out a 911 access agreement with Vonage so it has the access required to offer the same 911 capabilities as SBC. Conn. joins Tex., Mich., Ill. and Kan. in seeking changes to Vonage 911. All are SBC states.