Vonage should spell out to customers that its 911 service isn’t ’...
Vonage should spell out to customers that its 911 service isn’t “normal,” Mich. Attorney Gen. Mike Cox (R) told the company last week in a notice of intended action (NIA) against Vonage. “Emergency calls made through Vonage’s service are…
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often routed through call centers that may not be answered outside of regular business hours,” Cox said: “I don’t know about most people, but I don’t have the ability to time my emergencies.” And emergency service personnel might not be able to identify callers or their addresses if the call does go through, Cox added. His office plans to sue for injunctive relief and civil penalties if Vonage doesn’t respond to the NIA within 10 days.