The Assn. of Public-Safety Communications Officials and The Consu...
The Assn. of Public-Safety Communications Officials and The Consultant Registry said they completed early tests on background sounds on VoIP 911 phone calls, which can be significant to 911 call takers. APCO said more tests are needed, but early…
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results found that VoIP performance was “better than expected.” The tests also found that while VoIP didn’t operate as well as wireless, call-takers should be able to recognize most tested sounds in real-time with the proper training, and VoIP sounds may prove usable for evidence. APCO also repeated calls that they take additional steps to guarantee that VoIP calls are routed to the proper public safety answering point.