Globalstar and Telenor Satellite Services filed preimplementation r...

11 implementation deadline (CD Aug 26 p12). Globalstar said its consumers have had access to emergency call assistance since it began. Users in the U.S., Canada and other countries can dial the 3- digit emergency dialing codes typical for their area, including 911, 112, 113, 119 and variations on those numbers. Globalstar said callers are routed to a central call center -- where their information (satellite phone number, city, state and address) is recorded -- and then to a local public safety answering point (PSAP). Globalstar said calls are usually answered in 17 sec. Separately, Telenor said it’s still configuring its system, but the plan is to route calls to its 24-hour customer center in Rockville, Md. Customer care representatives (CCRs) already deal with “a range of emergency and other types of situations,” Telenor said, and they “have immediate access to a number of computer networks such as Inmarsat and Iridium databases as well as the Internet.” Telenor said it planed to subscribe to a PSAP database that its CCRs would have access to when needed. Users would need to dial only 91 to be routed to the customer care center where CCRs will ask for customer locations and then route the call to the correct PSAP. Telenor said it would notify its customers of the new service using inserts in monthly billing statements in Jan.