Local Utah public safety officials said they hoped a redundant Qw...
Local Utah public safety officials said they hoped a redundant Qwest circuit facility nearing completion will help prevent a repeat of a partial service outage that affected much of the state’s southern half of the state. A severed Qwest…
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fiber cable near Monroe knocked out interexchange landline and wireless service, including 911 services, over much of the region for 11 hours May 20-21. An excavation contractor doing highway repairs cut through the trunk line in midafternnon. People in the affected area could make local but not interexchange calls. Local officials were quick to broadcast radio and TV warnings telling people to use 7-digit emergency numbers instead of 911. That confused people in areas where 911 still worked. Qwest has a project underway to provide a redundant line for the damaged facility, but completion isn’t expected until the end of July. Qwest said it’s investigating the cable-cut incident.