Verizon told N.Y.C. officials that an error by a Verizon network ...
Verizon told N.Y.C. officials that an error by a Verizon network technician caused loss of 911 service for 2 hours over a significant portion of the city March 26. The 911 service for much of Brooklyn, Queens and Staten…
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Island went down at about 7:30 p.m. on the 26th and service was restored to normal by 9:30 p.m. City emergency officials noticed a significant and sudden dropoff of 911 call volume for the affected boroughs. Verizon said that during routine changes in network call routings, a technician made a bad data entry that caused 911 calls to be diverted from answering centers serving the affected area. Verizon said it was still investigating the circumstances but promised the city it would take steps to ensure it doesn’t happen again. The affected centers normally handle about 1,900 calls per hour. There were no reports of deaths or injuries attributable to the 911 system failure, city officials said.