Omissions in a draft of a CTIA voluntary consumer code that’s to ...

said earlier this week that CTIA’s code didn’t fully take into account principles NARUC approved at its summer meetings in Denver in areas such as carrier billing practices and wireless best practices (CD Aug 28 p8). “It is incomplete,” Boyle said. “Hopefully, they would keep it as an ‘open docket’ because the problems continue to come about and we need to be able to continue to address them.” She said issues not addressed in CTIA’s voluntary consumer code that should be included were: (1) Wireless LNP, which is part of NARUC’s proposed best practices. (2) E911, which NARUC’s proposals included in areas such as recommended nationwide uniform testing for E911 and public safety answering point emergency procedures. (3) Disclosure by carriers that all associated services attached to a number would cancel when that service was cancelled so that those services wouldn’t automatically be carried over when the number was reassigned. (4) Prominent display by carriers on bills of the FCC e-mail address and phone number for vetting consumer complaints. At a state’s request, similar information from a PUC also should be displayed, Boyle said. In some cases, individual carriers are addressing some of those issues, she said, but the outstanding factors should be part of the voluntary code because it would apply industrywide, she said. CTIA plans to release its voluntary consumer code Sept. 9 in Washington. A spokesman for the group said this week that CTIA was reviewing a letter from NARUC to Pres. Tom Wheeler that urged that NARUC’s ideas be incorporated into the code.