The Ohio PUC approved an SBC petition to offer 311 service to mun...
The Ohio PUC approved an SBC petition to offer 311 service to municipalities. SBC’s 311 service will function similarly to its 911 service. The 311 number will be used for calls to police and other public safety agencies that…
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don’t involve immediate danger to life or property and for calls to other local govt. agencies. The 311 code was designated by the FCC to take pressure off 911 systems that often get bogged down by calls that aren’t emergencies. The city of Akron announced plans to procure 311 service from SBC and hopes to have the 311 number in operation within a year. SBC said it will be working with the city to ensure accurate designation of jurisdiction so customers are routed to the proper agency for assistance.