Dept. of Justice’s National Institute of Justice is conducting re...

had worked with FCC several years ago to have 311 designated as number for nonemergency calls that often flooded traditional 911 lines. Baltimore is first city to implement calling program with that number, she said. “We want to be able to advise you on what will be most likely to help reduce the burden on your 911 systems,” Daniels said of research. Study is near completion and is expected to be published in “near future,” she said. DoJ also is working on problem of 911 callers with limited English proficiency, she said, with Civil Rights Div. developing “best practices” for public safety agencies to respond quickly to such callers. Meanwhile, Jeff Paniati, dir.-office of operations for Transportation Dept.’s (DoT) Federal Highway Administration (FHA), said DoT was interested in E-911 platform for vehicular automatic crash notification systems such as OnStar that would provide information such as injury diagnostics to public safety agencies. FHA is conducting field test to try to identify crash that has occurred, pass that information into public safety answering point and “demonstrate that that information can be seamlessly moved,” Paniati said. Field test involves PSAP, telematics provider and DoT “to explore how to do this,” he said. Research includes areas such as how information collected by vehicle’s telematics system can be used for treatment and emergency response, he said.