Tex. state agency that supervises 911 programs asked Tex. PUC to ...
Tex. state agency that supervises 911 programs asked Tex. PUC to intervene in dispute it’s having with Intrado Communications, which provides basic and enhanced 911 database management services statewide. Tex. Commission on State Emergency Communications (TCSEC) has been embroiled…
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in contract dispute with Intrado over payments for provision of wireless E-911, and Intrado last week informed TCSEC that it unilaterally would cease all its wireline and wireless 911 database services unless problems were resolved. TCSEC asked PUC to intervene to ensure that if new vendor for E-911 database management must be found, transition from Intrado to new vendor would be done in fashion that didn’t impair 911 emergency communication services. TCSEC petition (Case 27309) said if Intrado sought to terminate 911 contract, it would need at least 90 days to review bids and select new vendor. It asked PUC to work with all parties on transition plan and use its authority to ensure they all cooperated in that plan.