Tex. PUC approved plan by city of Austin to institute 311 calling...
Tex. PUC approved plan by city of Austin to institute 311 calling for nonemergency police and fire calls. City plans to inaugurate 311 calling in Sept. to relieve pressure on its 911 system. FCC has designated 311 number for…
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public safety calls that don’t involve immediate danger to life or property. Austin officials said that if 311 was successful, they might in future expand that system to other city services such as public works, animal control, code compliance. City’s plans include comprehensive public education campaign and inclusion of 311 information in future editions of phone directories.