Communications Daily is a service of Warren Communications News.

City of Detroit decided it’s time to upgrade overburdened and obs...

City of Detroit decided it’s time to upgrade overburdened and obsolete 911 emergency calling system after seeing report that 5% of such calls in Dec. were put on hold or blocked by busy signals. Motor City will be soliciting…

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bids on $40 million project to expand 911 center and install new technology, and city officials expect new facilities to go into service by 2003. Records for Dec. show 5,700 of 119,000 calls to 911 were unable to get through. Detroit 911 currently has staff of 109 and has 30 phone lines into its 911 dispatch center.