Ameritech told Ind. Utility Regulatory Commission (IURC) it would...
Ameritech told Ind. Utility Regulatory Commission (IURC) it wouldn’t agree to agency’s request that Ameritech give bigger credits to customers that suffered lengthy service outages during last summer’s service quality crisis. Ameritech last fall voluntarily offered residential customers flat…
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$12 credit and small-business customers flat $40 credit. But IURC last month said compensation was insufficient and strongly suggested company should pay up to $20 per outage day to residential customers and up to $40 per outage day to businesses, similar to outage compensation plan Ameritech agreed to in Wis. But in meeting Tues. with IURC Executive Dir. Michael Leppert, Ameritech Ind. Pres. George Fleetwood said his company wouldn’t be able to honor IURC’s request and further negotiation would be pointless. Ameritech spokesman said carrier believed best use of its resources was investing in network improvements, not issuing additional credits. He said different conditions in Wis. prompted Ameritech to issue larger outage credits there, but he didn’t elaborate. IURC’s Leppert said IURC up to now had hoped informal prodding of Ameritech through requests would have been enough to improve service and get adequate compensation for customers. He said next step would be formal investigation into Ameritech’s network operations and service management. But IURC has no legal power to fine utilities except as part of negotiated regulatory agreements. Pending proposal for renewal of Ameritech price cap regulation, which comes up for hearing Jan. 16, includes up to $30 million in annual penalties for service quality failures, $746 million in network investments and $180 million in rate cuts.